Refund Policy

Last updated 7 October 2026

This translation is provided for convenience. Where it differs from the English version, the English version applies.

14 days to change your mind

If you ask within 14 days of your first payment for a paid plan, we refund that payment in full. You don't need to give a reason. This covers, and goes further than, the right of withdrawal that EU consumers have for online services.

The same applies to a yearly renewal: if it renews and you didn't mean it to, ask within 14 days and we refund it.

The €50 guarantee

If your bots don't find a deal worth €50 or more in profit in the first 30 days after your first payment for Plus or Pro, we refund that first payment in full.

• What counts as a deal: a listing one of your bots found and showed you after you made it (alerted, bought or offered), whose profit at the asking price was €50 or more. The profit is the one the app shows on the find, worked out from your own variants and price tables, or from real Vinted sales and listings. Listings replayed from before a bot was made don't count.
• How to ask: once the 30 days are over, Settings → Plan in the app shows whether a deal was found. If none was, a button asks for the refund. You have 30 more days to press it. You can also write to support@pouncio.com.
• What comes back: your first payment, monthly or yearly, to the card you paid with, within 5 working days of your request. Your plan carries on unless you cancel it.
• It applies once per workspace, to its first paid plan.

Cancelling

You can cancel at any time in the billing portal, opened from Settings in the app. Your plan stays active until the end of the period you already paid for, and you won't be charged again. Outside the cases on this page, we don't refund part of a period.

When something goes wrong on our side

• If you were charged twice or charged by mistake, we refund the extra charge.
• If we remove a feature you paid for, or close Pouncio, we refund the unused part of your period.

What we can't refund

Items your bots buy on Vinted are paid to the seller through Vinted, not to us. Returns, disputes and refunds for those go through Vinted's buyer protection, under Vinted's rules. The same goes for anything Vinted does to your account. See our Terms.

How to ask

Write to support@pouncio.com from the address you sign in with. Refunds go back to the card you paid with, usually within 5 to 10 working days, depending on your bank.

Who we are

Victor Campello, Unipessoal LDA, Rua Daniel Lopes nº 8, 2735-094 Agualva-Cacém, Portugal, NIF 518155552.