Refund Policy
Last updated 25 September 2026
In short. Changed your mind? Ask within 14 days of your first payment and you get all of it back. After that you can cancel at any time and won't be charged again. Items your bots buy on Vinted are between you and the seller, not us.
14 days to change your mind
If you ask within 14 days of your first payment for a paid plan, we refund that payment in full. You don't need to give a reason. This covers, and goes further than, the right of withdrawal that EU consumers have for online services.
The same applies to a yearly renewal: if it renews and you didn't mean it to, ask within 14 days and we refund it.
Cancelling
You can cancel at any time in the billing portal, opened from Settings in the app. Your plan stays active until the end of the period you already paid for, and you won't be charged again. Outside the cases on this page, we don't refund part of a period.
When something goes wrong on our side
- If you were charged twice or charged by mistake, we refund the extra charge.
- If we remove a feature you paid for, or close Pouncio, we refund the unused part of your period.
What we can't refund
Items your bots buy on Vinted are paid to the seller through Vinted, not to us. Returns, disputes and refunds for those go through Vinted's buyer protection, under Vinted's rules. The same goes for anything Vinted does to your account. See our Terms.
How to ask
Email support@pouncio.com from the address you sign in with. Refunds go back to the card you paid with, usually within 5 to 10 working days, depending on your bank.
Who we are
[legal name], [registered address], Portugal, NIF [NIF].